/* Marwat OS 2 — workshop palette: graphite steel, paper, safety yellow (accent only), WhatsApp green for sending. */
:root{--paper:#F3F4F1;--card:#FFFFFF;--ink:#172027;--muted:#5D6A73;--line:#DCE0DC;--soft:#EEF0EC;
--steel:#1D252B;--steel-2:#2A343B;--steel-ink:#C8D0D6;--yellow:#F5B800;--yellow-soft:#FFF4CC;
--wa:#1E8E5A;--wa-soft:#E2F3EA;--bad:#C43D2B;--bad-soft:#FBE7E3;--good:#1E8E5A;--warn:#9A6A00;--warn-soft:#FFF4CC;
--accent:#172027;--accent-ink:#fff;--bg:var(--paper);
--font:"Archivo","Segoe UI",system-ui,sans-serif;--mono:"Archivo","Segoe UI",sans-serif;--r:10px}
@media (prefers-color-scheme:dark){:root{--paper:#12181C;--card:#1A2228;--ink:#E7ECEF;--muted:#98A5AE;--line:#2C373E;--soft:#20292F;
--steel:#0D1215;--steel-2:#1A2228;--yellow-soft:#3A3010;--wa:#3DBA7E;--wa-soft:#14301F;--bad:#F07A66;--bad-soft:#3A1B16;--warn:#E8B949;--warn-soft:#3A3010;
--accent:#E7ECEF;--accent-ink:#12181C}}
*{box-sizing:border-box}
html,body{margin:0;background:var(--paper);color:var(--ink);font:15px/1.5 var(--font);-webkit-font-smoothing:antialiased}
a{color:inherit}
:focus-visible{outline:3px solid var(--yellow);outline-offset:2px}
/* shell */
.shell{display:grid;grid-template-columns:232px minmax(0,1fr);min-height:100vh}
.side{background:var(--steel);color:var(--steel-ink);padding:18px 12px;display:flex;flex-direction:column;gap:4px;position:sticky;top:0;height:100vh;overflow-y:auto}
.brand{display:flex;align-items:center;gap:10px;color:#fff;text-decoration:none;font-weight:800;font-size:18px;letter-spacing:-.01em;padding:4px 8px 14px}
.brand i{width:28px;height:28px;border-radius:7px;background:var(--yellow);display:grid;place-items:center;color:#1D252B;font-style:normal;font-weight:900;font-size:15px}
.side form{margin:0 0 10px}.side input{background:var(--steel-2);border:1px solid #33404A;color:#fff}
.side input::placeholder{color:#8C99A3}
.side a.nav{display:flex;align-items:center;justify-content:space-between;text-decoration:none;padding:9px 10px;border-radius:8px;font-weight:600;color:var(--steel-ink);border-left:3px solid transparent}
.side a.nav:hover{background:var(--steel-2);color:#fff}
.side a.nav.on{background:var(--steel-2);color:#fff;border-left-color:var(--yellow)}
.side a.nav b{font-size:12px;background:var(--yellow);color:#1D252B;border-radius:999px;padding:0 7px;line-height:20px}
.side .foot{margin-top:auto;font-size:12px;color:#8C99A3;padding:10px}
.side .foot a{color:#C8D0D6}
.status-dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--good);margin-right:6px}
.status-dot.bad{background:var(--bad)}
.topbar{display:none}
.wrap{max-width:1080px;width:100%;margin:0 auto;padding:28px 28px 64px;display:flex;flex-direction:column;gap:16px}
@media(max-width:860px){.shell{grid-template-columns:minmax(0,1fr)}.side{position:fixed;inset:0 auto 0 0;width:260px;z-index:20;transform:translateX(-100%);transition:transform .2s}
.side.open{transform:none;box-shadow:0 0 0 100vmax rgba(0,0,0,.35)}
.topbar{display:flex;align-items:center;gap:10px;background:var(--steel);color:#fff;padding:10px 14px;position:sticky;top:0;z-index:10}
.topbar button{background:none;border:0;color:#fff;font-size:22px;padding:2px 6px}.wrap{padding:16px 14px 64px}}
@media (prefers-reduced-motion:reduce){.side{transition:none}}
/* type */
h1{font-size:26px;line-height:1.15;font-weight:800;letter-spacing:-.02em;margin:0}
h2{font-size:17px;font-weight:700;margin:6px 0 0;letter-spacing:-.01em}
.sub{color:var(--muted);font-size:13.5px;margin:0}
.head{display:flex;justify-content:space-between;align-items:flex-end;gap:12px;flex-wrap:wrap}
/* surfaces */
.card,.stat,.fu{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:14px 16px;min-width:0}
.flash{background:var(--wa-soft);border-left:4px solid var(--wa);padding:9px 12px;border-radius:8px}
.note{background:var(--warn-soft);border-left:4px solid var(--yellow);padding:9px 12px;border-radius:8px;font-size:14px}
.stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}
@media(max-width:760px){.stats{grid-template-columns:repeat(2,minmax(0,1fr))}}
.stat b{display:block;font-size:24px;font-weight:800;font-variant-numeric:tabular-nums;letter-spacing:-.02em}
.stat small{color:var(--muted);font-size:12.5px}
.bar{height:6px;background:var(--soft);border-radius:3px;overflow:hidden;margin-top:8px}.bar i{display:block;height:100%;background:var(--yellow)}
.fu{display:flex;flex-direction:column;gap:10px;border-left:4px solid var(--line)}
.fu.hot{border-left-color:var(--bad)}.fu.wb{border-left-color:var(--wa)}
.fu .row1{display:flex;justify-content:space-between;gap:10px;flex-wrap:wrap}
.why{font-weight:700}.who{color:var(--muted);font-size:13.5px}
/* forms */
textarea,input,select{font:inherit;color:var(--ink);background:var(--card);border:1px solid var(--line);border-radius:8px;padding:9px 11px;width:100%;min-width:0}
textarea{resize:vertical}
label{display:flex;flex-direction:column;gap:5px;font-size:13px;font-weight:600;color:var(--muted)}
.row{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.btn{font:600 14px var(--font);border:1px solid var(--line);background:var(--card);color:var(--ink);border-radius:8px;padding:8px 14px;cursor:pointer;text-decoration:none;display:inline-flex;align-items:center;gap:6px;white-space:nowrap}
.btn:hover{border-color:var(--muted)}
.btn.pri{background:var(--accent);border-color:var(--accent);color:var(--accent-ink)}
.btn.wa{background:var(--wa);border-color:var(--wa);color:#fff}
.btn.sm{font-size:13px;padding:6px 11px}.btn.link{border:0;background:none;color:var(--muted);padding:6px}
.btn.danger{color:var(--bad)}.btn[disabled]{opacity:.5;cursor:default}
form.inline{display:inline}
.pill{display:inline-block;font-size:12px;font-weight:600;border-radius:999px;padding:1px 9px;background:var(--soft);color:var(--muted);margin-right:4px}
.pill.HOT{background:var(--bad-soft);color:var(--bad)}.pill.WARM{background:var(--warn-soft);color:var(--warn)}
.pill.Paid{background:var(--wa-soft);color:var(--wa)}.pill.reply{background:var(--bad);color:#fff}
.tag{font-size:11px;background:var(--wa-soft);color:var(--wa);border-radius:4px;padding:0 5px}
/* pipeline board */
.board{display:grid;grid-auto-flow:column;grid-auto-columns:minmax(230px,1fr);gap:12px;overflow-x:auto;padding-bottom:6px}
@media(max-width:640px){.board{grid-auto-columns:82vw}}
.col{background:var(--soft);border-radius:var(--r);display:flex;flex-direction:column;min-width:0}
.col h3{margin:0;padding:10px 12px;font-size:14px;font-weight:700;display:flex;justify-content:space-between}
.col h3 small{font-weight:500;color:var(--muted)}
.cards{display:flex;flex-direction:column;gap:8px;padding:0 8px 10px;max-height:70vh;overflow-y:auto}
.jc{display:block;background:var(--card);border:1px solid var(--line);border-radius:8px;padding:9px 10px;text-decoration:none}
.jc:hover{border-color:var(--muted)}.jc b{display:block;font-size:14px}.jc span{display:block;font-size:12.5px;color:var(--muted)}
.jc.stale{border-left:3px solid var(--yellow)}
/* tables */
table.list{width:100%;border-collapse:collapse;background:var(--card);border:1px solid var(--line);border-radius:var(--r);overflow:hidden}
table.list th{text-align:left;font-size:12.5px;font-weight:600;color:var(--muted);padding:9px 12px;border-bottom:1px solid var(--line)}
table.list td{padding:9px 12px;border-top:1px solid var(--line);vertical-align:top}
table.list tr:hover td{background:var(--soft)}
@media(max-width:640px){table.list{display:block;overflow-x:auto}}
.num{text-align:right;white-space:nowrap;font-variant-numeric:tabular-nums}
.grid2{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:12px}.grid3{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}
@media(max-width:700px){.grid2,.grid3{grid-template-columns:minmax(0,1fr)}}
pre.chat{white-space:pre-wrap;font:13px/1.5 var(--font);background:var(--soft);border-radius:8px;padding:9px 11px;margin:0;max-height:240px;overflow:auto}
details>summary{cursor:pointer}
.subnav,.hsearch{display:none}
/* ---------- the queue (home) ---------- */
.strip{display:grid;grid-template-columns:2fr 1fr 1fr 1fr;gap:12px}
@media(max-width:760px){.strip{grid-template-columns:1fr 1fr}}
.strip .stat b{font-size:22px}
.progress{display:flex;align-items:center;gap:12px}
.progress .bar{flex:1;height:10px;margin:0;border-radius:5px}
.progress b{font-variant-numeric:tabular-nums}
.ticket{background:var(--card);border:1px solid var(--line);border-radius:12px;display:grid;grid-template-columns:6px minmax(0,1fr);overflow:hidden}
.ticket>i{background:var(--line)}
.ticket.k-amount>i,.ticket.k-reply>i{background:var(--yellow)}
.ticket.k-ready>i{background:var(--wa)}
.ticket.k-suspect>i,.ticket.k-source>i{background:repeating-linear-gradient(135deg,var(--yellow) 0 8px,var(--steel) 8px 16px)}
.ticket .in{padding:14px 16px;display:flex;flex-direction:column;gap:10px}
.ticket .top{display:flex;justify-content:space-between;gap:12px;align-items:flex-start}
.ticket .t{font-weight:800;font-size:16px;letter-spacing:-.01em}
.ticket .w{font-size:14px;color:var(--muted)}
.ticket .val{font-weight:800;font-variant-numeric:tabular-nums;white-space:nowrap;text-align:right}
.ticket .val small{display:block;font-weight:500;color:var(--muted);font-size:12px}
.ticket.first{border-color:var(--ink);box-shadow:0 1px 0 var(--ink)}
.ticket.done{opacity:.45}
.ticket .amt{width:120px;font-weight:700}
.ticket textarea{font-size:14px}
.empty{padding:40px 20px;text-align:center;color:var(--muted)}
.empty b{display:block;color:var(--ink);font-size:20px;margin-bottom:6px}
.moregrid{display:grid;grid-template-columns:repeat(auto-fill,minmax(230px,1fr));gap:12px}
.moregrid a{display:block;text-decoration:none;background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:12px 14px}
.moregrid a:hover{border-color:var(--muted)}.moregrid b{display:block}.moregrid span{font-size:13px;color:var(--muted)}
.strip.five{grid-template-columns:repeat(5,minmax(0,1fr))}@media(max-width:900px){.strip.five{grid-template-columns:1fr 1fr}}
.key{display:inline-block;width:10px;height:10px;border-radius:2px;margin:0 4px 0 10px;vertical-align:middle}